Office Personel

Meet Our Office Personnel

Hospital Administrator: April Shaffer 

Adopted: April 2007
Number of pets: 3 dogs and 3 guinea pets and 1 cat

Hospital Administrator, April Shaffer was first introduced to PVH when she participated in an internship program while attending business school. She enjoyed the hospital so much that she applied for a permanent job and was hired as an administrative assistant in July 2007. Read More about April>>

Office Manager: Kelli Swanson

Adopted: February 2013

Hagerstown native Kelli Swanson joined the PVH staff in February 2013 as a client relations specialist and became the client relations coordinator before coming Office Manager. Her impressive background includes a BA in psychology with a minor in educational studies. She has worked as a substitute teacher, performed extensive volunteer work and lived for 2 years in Lawrence, Kansas where she taught preschool and completed studies of children with behavior disorders. Read More

Assistant Office Manager: Julie Gauldin 

Adopted: December 2002

Favorite animal: Love them all, except snakes.

Number of pets: Too many to count!

Julie Gauldin, Assistant Office Manager, joined the PVH team in December 2002. During her time on staff Julie has worked in every department of the hospital, from the reception desk, to the kennel facility and in each of the nursing zones. Read More about Julie>>

Medical Records Facilitator: Mitzi, CVT

Adopted: July 1979

Number of pets: 2 dogs and 4 cats

Mitzi Eaton is one of two staff members in charge of medical records at PVH. She is also one of the longest standing members of the team, beginning her career in 1979 when PVH was known as Red Lion Animal Hospital. She spent many of those years working as a surgical nurse, and in 1981 achieved her state board certification for veterinary technicians. Read More about Mitzi>>

Medical Records Facilitator: Becky, CVT

Adopted: August 1975

Favorite animals: Cats and Scottish Terriers

Number of pets: 9

Hobbies: Reading, cross stitching and the outdoors.

Becky Latterman (Bosley) began her PVH career in 1975 as a kennel assistant for Dr Don Patton. At that time the practice was still known as Red Lion Animal Hospital and was located on Pleasant View St. The hospital operated with a smaller staff in those days, and Becky was one of several employees who quickly became comfortable wearing different hats. Read More about Becky>>

Accounts Payable: Wendy Fisher

Adopted: July 2014

Wendy Fisher joined the client relations staff at PVH in July 2014. A native of Mechanicsburg,she has been an animal lover all her life. One of her favorite quotes is, "The kindness one does for an animal may not change the world...but it will change the world for one animal". Read more about Wendy


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Office Hours

Our Regular Schedule


8:00 am-8:00 pm


8:00 am-8:00 pm


8:00 am-8:00 pm


8:00 am-8:00 pm


8:00 am-8:00 pm


8:00 am-2:00 pm




Read What Our Clients Say

    Very nice pet hospital. We were extremely pleased. Impressed by the education they give you as well. Our dog had her teeth cleaned and the nurse spent 10 minutes going over post-op procedures. Also we needed to come back in one week to have sutures looked at and they don't charge you an office visit for that like Leader Heights Animal Hospital would do


    I am extremely happy with the care that my puppy Cody received when he had his recent hip surgery. I highly recommend Patton Veterinary Hospital.

    Allison & Troy W.

    I would absolutely recommend Patton to anyone who has pets. Fabulous service every time by all the staff. Thank you


    The entire staff is courteous, friendly, and helpful. They all seem to have a true love for all pets. They follow-up promptly and we have never had a problem with any of the doctors (Dr. Doug is our primary) or any of the other staff.

    Charles & Sally